Last updated: November 5, 2026

This Shipping Policy applies to orders placed through flyupofficial.com for delivery within the United States.

Flyup is operated by the Israeli sole proprietor identified in our Terms of Service. For shipping assistance, contact getflyup@gmail.com.

1. Shipping Destinations and Rates

We ship to all 50 U.S. states, including Alaska and Hawaii.

All prices below are in U.S. dollars and apply per order.

Shipping method	Contiguous United States	Alaska and Hawaii
Standard Shipping	Free	$5.00
Express Shipping	$14.90	$19.90

The Alaska and Hawaii express rate includes the $14.90 express charge plus the $5.00 destination surcharge.

Your shipping method and applicable charge are displayed at checkout before payment. We will not add an undisclosed destination or handling surcharge after you place your order.

2. Processing and Delivery Times

Order processing and shipping transit are separate stages.

Shipping method	Order processing	Shipping transit	Estimated total delivery
Standard Shipping	1–3 business days	6–12 business days	7–15 business days
Express Shipping	1–3 business days	4–7 business days	5–10 business days

Processing begins when we receive your completed order and payment authorization. Transit begins when the parcel is physically handed to the carrier. Creating a shipping label alone does not mean that the parcel has shipped.

Express Shipping accelerates transit; it does not eliminate the 1–3 business day processing period.

Business days are Monday through Friday, excluding applicable public holidays affecting fulfillment or carrier operations. Known extended fulfillment closures or different product-specific timelines will be disclosed before purchase.

These delivery estimates are based on our expected fulfillment arrangements. They do not authorize indefinite delays or override a more specific commitment made for your order.

If you need your order for a particular trip, allow time for both processing and transit. Contact us before ordering if timing is essential. Delivery before a particular departure date is guaranteed only where we expressly agree to that commitment.

3. Order Confirmation and Tracking

After placing an order, you will receive an order acknowledgment at the email address supplied at checkout. Please check your spam or junk folder if it does not appear.

We will provide shipment tracking information by email when your order is dispatched. Carrier tracking may not show movement immediately, and tracking numbers may change when a parcel transfers to a local delivery partner.

If the processing period has passed without shipment information, or tracking appears inconsistent with the delivery estimate, email getflyup@gmail.com with your order number.

If an order is shipped in separate parcels, we will identify the separate shipments and provide available tracking information. Splitting an order will not create an additional shipping charge without your prior agreement.

4. Delays and Your Options

Weather, customs inspections, carrier disruption, peak demand and public holidays may affect delivery. These circumstances do not automatically remove our obligations to you.

If we cannot dispatch your order within the applicable promised period, we will notify you promptly and no later than the relevant deadline. We will explain the delay, provide a reasonable revised shipping date where available, and offer the option of accepting the delay or canceling for a refund.

We will obtain any consent required by applicable law. Accepting this policy does not constitute blanket consent to future delays. If a further delay occurs, we will provide any renewed notice and cancellation option required by law.

We will cancel and refund an unshipped order when required, including where legally necessary consent to a delay has not been obtained.

For cancellation of an entire unshipped order, we refund the full amount paid to Flyup, including shipping charges and taxes collected by us. We initiate these refunds within seven business days, or sooner where required by law.

If a parcel is already in transit and materially delayed, contact us. We will investigate and provide any cancellation, replacement, refund or other remedy required by applicable law.

If you paid for Express Shipping but we provide only Standard Shipping, we will refund the $14.90 express upgrade charge, without limiting any additional remedy due.

5. Accurate Addresses and Order Changes

Check your name, delivery address, apartment or unit number, ZIP code and email address before submitting your order.

If you notice an error or need to change or cancel an order, contact getflyup@gmail.com immediately. We will accommodate the request where fulfillment can still be stopped or corrected. Once processing or shipment has progressed, a change may no longer be possible.

If a customer-supplied address error, missed collection or refused delivery causes a parcel to be returned, contact us to discuss the available options. Any proposed reshipping charge must be explained and agreed before payment.

A returned or undeliverable parcel does not automatically cause you to forfeit the amount paid. Applicable cancellation and refund rights remain available.

If the delivery problem results from our error, we will correct it without charging you for that correction.

6. Missing Parcels and Delivery Disputes

If tracking shows delivery but you cannot locate the parcel, check the delivery location, household members, building reception and any carrier delivery photograph where available. Then contact us so we can investigate.

We may request reasonable information to verify the address, delivery location and circumstances. A “delivered” scan is evidence we consider; it does not automatically establish that the parcel reached the correct address or defeat a valid claim.

Where reliable evidence establishes correct delivery followed by theft or loss afterward, responsibility depends on the circumstances and applicable law. We do not automatically treat every missing parcel as post-delivery theft.

For a parcel lost in transit or otherwise not properly delivered, we will provide the replacement, refund or other remedy due. You are not required to return an item you never received.

We will handle investigations without unreasonable delay. A carrier’s unresolved investigation does not permit us to postpone a mandatory remedy indefinitely.

7. Damaged, Incorrect or Incomplete Deliveries

Inspect your order when reasonably practical after arrival. If an item is damaged, defective, incorrect or missing, email getflyup@gmail.com with your order details and a description of the issue.

Photographs of the item, packaging and shipping label can help where reasonably available. Keep relevant packaging while we assess the issue if practical. We will not require evidence that is unreasonable or impossible to obtain.

Prompt reporting helps us resolve delivery problems, but it does not shorten a statutory claim period or automatically remove your rights if packaging has been discarded.

These cases are handled separately from preference returns. If we require the return of an item supplied damaged, defective or incorrectly, we will arrange prepaid return transportation or reimburse reasonable agreed return costs.

The $18 contribution described in our limited warranty does not apply to correcting an item that arrived damaged, defective or incorrect.

8. International Fulfillment, Customs and Taxes

Where an order is fulfilled from outside the United States, customs clearance may be required. The shipping origin applicable to the order and any customer-payable import duties, taxes or clearance charges will be disclosed before purchase.

“Free Standard Shipping” describes the shipping charge in Section 1. It is not a representation that imported goods are automatically exempt from government duties or taxes.

We will not impose an undisclosed import or clearance surcharge as a condition of completing an accepted order.

If a carrier requests an unexpected payment, contact us with the notice before paying or refusing the parcel so we can verify the charge and explain responsibility. This request does not restrict your legal rights.

We will not ask you to provide inaccurate customs information, understate a product’s value or describe a commercial purchase as a gift. A customs delay does not automatically eliminate any cancellation or refund right.

9. Returns and Warranty Shipments

Delivery problems are distinct from returning a correctly supplied product because of preference or dissatisfaction.

Our travel pillows carry a 30-day comfort trial beginning on delivery. For separately delivered pillows, the trial begins when each pillow is delivered.

For an eligible preference return, you pay the return postage to our designated facility in China. Contact us for the complete address and instructions before posting. The full procedure is set out in our Returns & Refunds Policy.

An eligible return of the entire order receives a refund of the full amount paid to Flyup, including original shipping charges, express charges, Alaska or Hawaii surcharges and applicable taxes collected by us. Customer-paid preference return postage is not reimbursed.

Warranty replacements are governed by our One-Year Limited Warranty. The original-order shipping rates above do not independently authorize additional warranty charges.

10. Your Rights and Contact Information

This policy supplements our Terms of Service, Returns & Refunds Policy and One-Year Limited Warranty.

Nothing in this policy excludes or limits mandatory consumer rights. If applicable law requires a different deadline, seller-paid transportation, cancellation, refund or another remedy, that requirement takes precedence over an inconsistent condition here.

Changes to this policy apply prospectively and will not reduce the shipping or consumer rights offered when an order was placed.

For order tracking, address corrections, delivery problems or a copy of this policy, contact:

Email: getflyup@gmail.com
Website: https://flyupofficial.com
Customer service hours: Monday–Friday, 9:00 a.m.–5:00 p.m., Israel local time, subject to public holidays.