Terms of Service

Last updated: November 5, 2026

Welcome to Flyup. These Terms of Service govern purchases through flyupofficial.com and use of our website.

Flyup is operated by an Israeli sole proprietor identified in Section 16. “Flyup,” “we,” “us” and “our” refer to that seller. “You” refers to the customer or website user.

For assistance, contact getflyup@gmail.com.

1. Your Purchase Agreement

Please review these Terms before placing an order. By submitting an order after being given an opportunity to review them, you agree to the Terms applicable to that purchase.

Our Returns & Refunds Policy, Shipping Policy and One-Year Limited Warranty supplement these Terms. The policy addressing a particular subject governs that subject if it conflicts with a general provision here. Specific terms expressly agreed for your order also apply.

Our Privacy Policy explains how personal information is handled. Accepting these Terms does not, by itself, constitute consent to optional advertising, marketing messages or tracking technologies.

Nothing in these Terms excludes or restricts consumer rights or remedies that cannot lawfully be waived.

2. Eligibility and Website Use

To place an order, you must have legal capacity to enter into the purchase agreement in your jurisdiction. If you do not, a parent or legal guardian must make the purchase.

Provide accurate contact, payment and delivery information, and use only payment methods you are authorized to use.

You must not use the website to commit fraud, submit knowingly false claims, infringe another person’s rights, introduce malicious software, interfere with website security or obtain unauthorized access to systems or personal information.

We may restrict access reasonably necessary to address unlawful conduct or a credible security risk. Doing so does not cancel an existing obligation to fulfill an accepted order, issue a refund or honor a valid warranty claim.

3. Products and Intended Use

Read the product description, dimensions, materials, care instructions and safety information before purchase. Product photographs may display minor color differences because of lighting and screen settings. This does not excuse a material difference between the product supplied and its description.

Flyup travel pillows are comfort accessories. Unless expressly supported and stated for a particular product, we do not represent that they diagnose, treat, cure or prevent a medical condition.

Use the pillow only as intended. Do not use it as an infant sleep product, medical support, protective restraint or while driving. Adjust it so that breathing and movement remain unrestricted, and stop use if it causes discomfort or breathing difficulty.

These instructions do not transfer responsibility for a defective or unsafe product to the customer.

4. Prices, Payment and Promotions

Prices are in U.S. dollars, unless expressly stated otherwise. The order total, including applicable shipping charges and taxes collected by us, is displayed before you submit payment.

Any customer-payable import duties or additional delivery charges must be clearly disclosed before the order is placed. We will not impose an undisclosed surcharge as a condition of completing an accepted order.

Payment is processed through the payment services offered at checkout, subject to their applicable terms. You authorize the charge shown when you submit your order. These Terms do not authorize recurring charges or subscriptions.

Discounts and promotional offers are subject to conditions disclosed with the offer. Later price changes do not alter the price of an accepted order.

For bundles and partial refunds, discounts are allocated fairly across the purchased items. We do not retroactively charge an undisclosed higher price for retained items or deduct a claimed retail value for a promotional gift advertised as free.

5. Orders, Acceptance and Errors

An automated order receipt acknowledges that we received your order. Acceptance occurs when we expressly confirm acceptance or dispatch the goods, unless applicable law establishes an earlier binding agreement.

Before acceptance, we may decline an order for a legitimate reason, such as unavailable stock, unsuccessful payment or a reasonable concern about unauthorized activity. We will notify you and promptly refund any amount collected for an order we do not accept.

If we discover a material pricing or product-description error, we will explain it and seek your agreement to any proposed change. We will not charge an increased amount without your authorization. Any cancellation after a binding agreement has formed remains subject to applicable law.

6. Shipping Rates and Delivery Estimates

We ship to delivery addresses in all 50 U.S. states, including Alaska and Hawaii.

Shipping option	Contiguous United States	Alaska and Hawaii	Processing time	Transit estimate
Standard	Free	$5.00	1–3 business days	6–12 business days
Express	$14.90	$19.90	1–3 business days	4–7 business days

Shipping charges are per order. The Alaska and Hawaii express rate includes the $14.90 express charge and the $5.00 destination surcharge.

Processing time is additional to transit time. Estimated total delivery is therefore 7–15 business days for standard shipping and 5–10 business days for express shipping.

Business days are Monday through Friday, excluding applicable public holidays affecting fulfillment or carrier operations. Express shipping speeds up transit; it does not eliminate processing time.

These estimates must have a reasonable basis. They do not authorize an indefinite delay or remove cancellation or refund rights. A more specific delivery commitment expressly made for your order remains applicable.

Shipment occurs when the goods are physically handed to the carrier, rather than when a label is created.

If we cannot ship within the applicable promised period, we will notify you within the required time, explain the revised estimate where available, and offer the choice of consenting to the delay or canceling for a prompt refund. We will obtain any consent required by law and cancel and refund an unshipped order when legally required.

If you paid for express shipping but we provide only standard shipping, we will refund the $14.90 express upgrade charge, without limiting any additional remedy due.

7. Order Changes, Cancellation and Delivery Problems

Email getflyup@gmail.com immediately if you need to change or cancel an order. We will accommodate the request if fulfillment can still be stopped. Once fulfillment has begun, interception may be unavailable, but statutory cancellation rights remain unaffected.

Check your delivery address carefully. If you discover an error, contact us promptly. We will explain available options and obtain your agreement before charging any additional amount.

If an order is missing, materially delayed, damaged or marked delivered but not received, contact us so we can investigate. Tracking information is evidence we consider; a “delivered” scan does not automatically defeat a valid claim.

We remain responsible for providing any remedy required for failed delivery. You are not required to return goods you never received. An undeliverable parcel does not automatically result in forfeiture of the amount paid.

8. The 30-Day Comfort Trial

You may try your Flyup pillow and request a return for any reason within 30 calendar days after delivery, including dissatisfaction with comfort or fit.

Preference returns are sent to our designated facility in China at your expense. International postage can be substantial. Email getflyup@gmail.com for the complete return address and instructions before arranging postage.

A timely request preserves your eligibility even if we respond later. Dispatch the return within 14 calendar days after receiving complete, usable instructions, unless an extension is agreed or applicable law provides otherwise. The parcel need not arrive in China within the original 30-day period.

Reasonable trial use is allowed. Return the pillow with its included storage bag, components and original product packaging. Contact us if packaging is missing or damaged; suitable protective replacement packaging may be accepted.

Damage from misuse, alterations or severe contamination beyond reasonable trial use may affect eligibility under the voluntary trial. Product defects and ordinary trial use are not treated as misuse.

The Returns & Refunds Policy contains the full procedure and conditions.

9. Return Delivery and Refunds

Use tracked return shipping and retain proof of postage and delivery.

Subject to applicable law, you bear the risk of a preference return until it reaches the correctly designated return facility. A refund is generally not due under the voluntary trial if the parcel is lost before delivery.

We will consider reliable carrier proof of delivery even if an internal intake scan is missing. We will not reject a refund because of our own incorrect instructions, unjustified refusal of a correctly addressed return or processing error.

For an eligible return of the entire order, we refund the full amount paid to Flyup, including original express charges, Alaska or Hawaii surcharges and applicable taxes collected by us. Customer-paid return postage is not reimbursed for preference returns. There is no restocking fee or deduction for outbound shipping originally offered free.

Partial returns receive the amount actually paid for the returned items, associated taxes and a proportionate share of original order-level shipping charges.

We will inspect the return and initiate any refund due within seven business days after receipt, including inspection time, unless applicable law requires an earlier refund or a different payment trigger.

Refunds go to the original payment method. Store credit requires your agreement. Banks and payment providers may need additional time to post the credit.

10. Defects and One-Year Limited Warranty

Report damaged, defective, incorrect or incomplete orders to getflyup@gmail.com. We may request reasonable information or photographs, where available, to assess the issue. Prompt reporting helps the investigation but does not shorten a statutory claim period.

Our One-Year Limited Warranty covers defects in the travel pillow’s materials or workmanship during normal intended use for one year from original delivery, subject to its stated scope and exclusions.

There is no fixed numerical limit on covered replacements during the original warranty period. Each claim must concern a covered defect. Replacement does not restart the year, except where applicable law requires otherwise. A timely reported claim remains eligible for resolution after the period ends.

A $18 shipping and packaging contribution applies to an approved replacement only where legally permitted. We will not collect it unless we establish that the claim is not subject to a mandatory no-charge remedy. Otherwise, an eligible claim will be handled without that contribution.

The contribution does not apply to an item that arrived defective, damaged or incorrect, a recall, or correction of our fulfillment error or unsuccessful warranty remedy. Any inspection return we require is at our expense under the warranty.

The complete warranty explains available replacements, alternative remedies, exclusions and claim procedures. Neither these Terms nor the warranty disclaim implied warranties or remove mandatory remedies.

11. Statutory Cancellation and Consumer Rights

Your rights may extend beyond the voluntary trial and written warranty.

Where Israeli distance-selling cancellation provisions apply, eligible goods purchases generally carry a cancellation right lasting until 14 days after delivery or receipt of the required disclosure document, whichever is later.

Qualifying older adults, persons with disabilities and recent immigrants may have an extended cancellation period under statutory conditions, including relevant requirements concerning a conversation during the transaction.

Where those provisions require repayment within 14 days after cancellation notice, we will not delay repayment until a return reaches China. Applicable seller collection obligations for defective or nonconforming goods also remain in effect.

You may give notice through getflyup@gmail.com or another method permitted by applicable law. We do not charge a cancellation fee under these Terms.

Mandatory U.S. federal and state protections, including applicable implied warranties and remedies for defective goods, remain unaffected.

12. Intellectual Property and Digital Content

Flyup’s website content, original photographs, graphics, text and other protected materials belong to their respective rights holders. Purchasing a product does not transfer intellectual property rights in those materials.

You may access the website for personal shopping and retain copies of your order documents and applicable policies. Other reproduction or commercial exploitation requires permission unless the law permits it.

A digital guide supplied with a purchase is licensed for personal use. It may not be resold or commercially redistributed without permission. Receiving or accessing a digital promotional gift does not remove your pillow return rights or create an undisclosed refund deduction.

13. Reviews and Customer Submissions

You retain ownership of reviews and other content you submit.

When you submit a review for publication, you grant Flyup a nonexclusive, royalty-free permission to display it with the name or display name you choose, and to format it for publication through our website and review services. Formatting must not materially change its meaning.

We will seek separate permission where required to use identifiable customer photographs, videos or testimonials in paid advertising.

We do not prohibit honest negative reviews, impose penalties for them or make refunds and warranty service conditional on their removal.

We may moderate spam, unlawful content, private information, harassment and demonstrably false or irrelevant submissions using standards applied consistently regardless of rating.

14. Privacy, Communications and Third-Party Services

Our Privacy Policy explains personal information practices and available choices. Where consent is required for optional cookies, advertising technologies or marketing, it must be obtained through the appropriate mechanism; these Terms are not a substitute.

We may send communications reasonably necessary to process an order, provide delivery information or handle customer service. Promotional email and text messaging are subject to applicable consent and unsubscribe requirements.

Payment processors, carriers and other service providers may have their own applicable terms. Their involvement does not remove our responsibility for obligations we owe you.

External links are provided for convenience. We do not control independent websites, but remain responsible for representations and obligations legally attributable to us.

15. Responsibility and Disputes

We will exercise reasonable care in operating the website and fulfilling orders. Website availability may occasionally be interrupted by maintenance or events outside our reasonable control.

An interruption or external event does not automatically release us from obligations concerning delivery, cancellation, refunds, warranty service or consumer protection.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, product liability, or any liability or remedy that cannot lawfully be excluded.

Contact getflyup@gmail.com so we can try to resolve a concern. Doing so does not restrict access to courts, regulators, lawful payment disputes or other available remedies.

To the extent permitted by applicable conflict-of-law rules, Israeli law governs these Terms. This choice does not deprive a consumer of mandatory protections applicable in their place of residence. Disputes may be brought before courts having jurisdiction under applicable law.

16. Changes, Interpretation and Seller Details

The Terms and purchase policies applicable when your order was placed govern that purchase. Later changes will not retroactively reduce agreed rights, increase charges or narrow warranty coverage.

If a provision is unenforceable, the remaining provisions continue only to the extent they can operate lawfully without it. Any assignment of our rights or obligations must preserve your contractual and mandatory consumer protections.

These Terms, applicable purchase policies and specific commitments made for your order form the purchase agreement. They do not exclude binding product representations or promises protected by law.

Legal seller: [FULL LEGAL NAME], an Israeli sole proprietor trading as Flyup
Israeli business registration number: [BUSINESS REGISTRATION NUMBER]
Business address: [FULL BUSINESS ADDRESS, ISRAEL]
Email: getflyup@gmail.com
Website: https://flyupofficial.com
Customer service hours: Monday–Friday, 9:00 a.m.–5:00 p.m., Israel local time, subject to public holidays.

For order assistance, returns, warranty claims or a copy of these Terms, contact us using the details above.

The business address is not the designated product return address. Contact us before shipping a return to receive the correct address and instructions.