The FlyUp setup guide

Set it up once. Sleep every flight.

A perfect fit comes down to the first two minutes. Follow these three steps before your next trip and your FlyUp will hold you upright from takeoff to touchdown.

3 stepsStart to finish
2 minOne-time setup
Your fitFully adjustable

Start the guide Every step has a short video

3 simple stepsWatch, follow, sleep

First use only

01Strip

Step 1 / 3Start here

Remove the protective strip

Your FlyUp ships with a thin protective strip over the Velcro, so it arrives fresh and grips at full strength. As long as that strip is on, the pillow can't close.

Find the edge of the strip on the Velcro tab, peel it off in one smooth pull and throw it away. You only do this once.

Pro tipTried closing it and it won't stick? The strip is still on. Your pillow is perfectly fine.

Avoid thisUsing scissors or a blade. The strip peels away cleanly by hand.

02Direction

Step 2 / 3Ten-second check

Make sure it faces the right way

Your FlyUp has an inside and an outside, and the support only works when it's the right way round. The soft gray mesh rests against your neck. The smooth black side faces out.

Hold it open in front of you with the gray side facing you. That's exactly how it goes on.

Avoid thisWearing it inside out. It still closes, but the support lands in the wrong place and your head will tip.

03Your fit

Step 3 / 3Put it on

Wrap it on and make it yours

Rest the center of the pillow on the back of your neck and bring both ends forward until they meet under your chin. Press the Velcro closed.

It's right when your chin rests on the front and your head stays upright without effort. The fit in the video gives maximum support, but comfort comes first. Choose the feel that suits you.

The sweet spot

Firm support with room to breathe. Your chin rests on the pillow without pressing into it. Start here if you're not sure.

Most travelers · first flight

Pro tipSit up straight while you close it. Closing it while slouched makes it feel tighter once you lean back.

Quick fixes

Something feel off?

Almost every issue comes down to one small detail. Find yours below and you'll be back to sleeping in seconds.

The pillow won't stay closed

Most common

The protective strip is almost certainly still on the Velcro. Peel it off (see step 1) and press both ends together firmly. It will hold.

My head still falls forward

The pillow is sitting too low or closed too loosely. Slide it up so it sits right under your jaw, then close the Velcro one step tighter. A slight recline of your seat helps too.

It feels tight on my throat

Loosen the Velcro a little at a time. The pillow should support your chin, not press on your throat. You should be able to swallow and talk comfortably.

It looks flat out of the box

That's normal. It's compressed for shipping. Take it out, give it a few gentle squeezes and leave it out for a few hours. The memory foam will return to its full shape.

The Velcro feels weaker over time

Lint and hair build up with use. Pick them out of the Velcro, then press both sides together firmly for a few seconds. Good as new.

Care & packing